FAQ

How long does it take for an order to arrive?

Our shipping time is 1-7 business days for DHL Express! For Standard Shipping order, it will arrive within 1 to 3 business weeks for United States, Canada, Australia, United Kingdom, other countries can take up to 4 business weeks or longer, depending on how fast customs clearances takes place and due to having multiple warehouses overseas. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.

Refund & Replacement Policies

If you received an item that is damaged or faulty, we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.

Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:

Items are faulty – damaged/broken or soiled upon arrival.

Parcels that is lost in transit.

We do not accept returns or refunds if customer changes their mind after receiving their order(s).

Note: UVCcleans will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

 

Cancellations

You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

 

Do you ship internationally?

We ship worldwide.

 

How do I track my package?

You can check on the status of your order at any time by going to the following link:  Order Status. You can also reach out to our customer support desk at support@rockubot.co  to ask questions anytime. 

 

Why Do I Need a UV Light Sanitizer? 

Ultraviolet Light is used in many hospitals to sanitize medical equipment. It's the most effective way to keep the environment and objects clean and disinfected. Your body can be contaminated by touching anything that has germs and bacteria. You may touch many things during the day - doorknobs, money, handrails, and more. And every time you touch your devices (phone and computer), you pass the germs from your hands to the device. In fact, the typical smartphone has 18 times the bacteria of a public toilet. It is easy to clean your hands, but it is hard to disinfect phone, computer, door knobs, and surfaces. That's why we created the UV Light Sanitizer.