Shipping Policy
SHIPPING INFO
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing you
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 6-20 business days from the date that it is placed.
VERIFICATION
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
PROCESSING
It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.
It normally takes 1-3 business days for the items marked with “Priority Dispatching” to be ready for shipment.
Following this your package will arrive between 6-20 business days depending on your geographic location and availability of stock.
USA & Canada
Standard Secured Shipping & Insurance takes 3-20 days for delivery. (3-5 days Fast Shipping if in US warehouse, 7-20 days if in other warehouse)
U.K & EUROPE
Standard Secured Shipping & Insurance takes 1-3 Weeks for delivery.
Others Countries
Standard Secured Shipping & Insurance takes 1-3 Weeks for delivery
WHERE DO YOU SHIP FROM?
ROCKUBOT have a great team to design and manufacture unique products for you. All the product will be shipped from our ware house in USA, Hong Kong , China and more.
ORDER & TRACKING
When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 6 hours, your order will be processed for stocking, packing and shipping and this normally takes 2-5 business days. When this is completed, your will receive a Shipping Confirmation email.
Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.
DELIVERY TIME
All orders are processed including QA process, testing and packing within 2-5 business days of the order being placed.
- Most US-based orders are shipped directly from our warehouse within 24-72 hours for your convenience and maximum efficiency.
- The only downside of our service is that our products are so *HOT* And normally out of stock in US warehouse. Don’t worry, we have backup storage in Asia and will ship your product directly from our warehouse if needed and your order will arrive within 1 to 3 Weeks (the US Only). Your time is invaluable, we won’t waste it.
- For worldwide (non-US) customer. Your product will arrive within 1-3 weeks depending on your shipping address.
We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
| STANDARD | EXPRESS | |||
| COSTS | SHIPPING TIME (BUSINESS DAYS) | COSTS | SHIPPING TIME (BUSINESS DAYS) | |
| (per KG) | ||||
| USA | US$ 0 | 7-21 days | US$9.99 | 1-5 days |
| Australia | US$ 0 | 7-25 days | US$19.98 | 1-5 days |
| Belgium | US$ 0 | 17-35 days | US$19.98 | 1-5 days |
| Brazil | US$ 0 | 20-45 days | US$61.74 | 14-38 days |
| Canada | US$ 0 | 7-21 days | US$19.98 | 1-5 days |
| France | US$ 0 | 7-21 days | US$19.98 | 1-5 days |
| Germany | US$ 0 | 7-21 days | US$19.98 | 1-5 days |
| Israel | US$ 0 | 7-21 days | US$43.36 | 10-21 days |
| Italy | US$ 0 | 7-21 days | US$19.98 | 1-5 days |
| Netherlands | US$ 0 | 7-21 days | US$19.98 | 1-5 days |
| Poland | US$ 0 | 15-30 days | US$19.98 | 1-5 days |
| Russian Federation | US$ 0 | 15-35 days | US$61.74 | 7-15 days |
| Spain | US$ 0 | 7-21 days | US$19.98 | 1-5 days |
| United Kingdom | US$ 0 | 7-15 days | US$19.98 | 1-5 days |
| Ireland | US$ 0 | 15-30 days | US$19.98 | 1-5 days |
| Ukraine | US$ 0 | 24-39 days | US$61.74 | 10-20 days |
| Austria | US$ 0 | 12-25 days | US$19.98 | 1-5 days |
| Denmark | US$ 0 | 13-25 days | US$19.98 | 1-5 days |
| Hungary | US$ 0 | 17-35 days | US$33.91 | 8-18 days |
| Japan | US$ 0 | 7-21 days | US$19.98 | 1-5 days |
| South Korea | US$ 0 | 7-21 days | US$19.98 | 1-5 days |
| Luxembourg | US$ 0 | 15-30 days | US$33.91 | 7-14 days |
| Malaysia | US$ 0 | 15-30 days | US$33.91 | 8-17 days |
| New Zealand | US$ 0 | 10-30 days | US$19.98 | 1-5 days |
| Norway | US$ 0 | 10-25 days | US$33.91 | 7-14 days |
| Saudi Arabia | US$ 0 | 19-36 days | US$19.98 | 1-5 days |
| Singapore | US$ 0 | 10-25 days | US$19.98 | 1-5 days |
| Sweden | US$ 0 | 10-25 days | US$19.98 | 1-5 days |
| Switzerland | US$ 0 | 10-25 days | US$19.98 | 1-5 days |
| Turkey | US$ 0 | 20-40 days | US$33.91 | 7-15 days |
RETURNS & EXCHANGES
What is your cancellation policy?
You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.
What is the return policy?
If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.
*Shipping times are estimates and commence from the date of shipping, rather than the date of order, and can take longer than expected due to invalid address, customs clearance procedures or other causes. For information regarding delivery time, please contact us.
* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
We do not refund shipping cost. Return shipping is to be paid by the Buyer.
*Shipping times are estimates and commence from the date of shipping, rather than the date of order, and can take longer than expected due to invalid address, customs clearance procedures or other causes. For information regarding delivery time, please contact us.
* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
Any shipping information please contact:
support@rockubot.co